Trust Made Growth Results
The customer is
always first (and the employees last?)
Ventures high in Community and low in Culture (see below) serve the customer at great cost to the employee. Team members suffer under the weight of misalignment, distrust, and cynicism all in the name of how important the customer is.
Being customer-centric cannot come at the expense of investing in your team. Balancing these two will drastically impact your ability to grow.
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Community
Highest score
Community is how we imagine, engage, and activate our best prospective and current clients, constituents, team members, and partners.
Culture
Lowest Score
Culture is the implicit way of being in an organization made up of its myths, rhythms, artifacts, and stories. It is made and unmade by relationships.
